Contact information

SPOX – Contact Information
Last updated: June 13, 2026
Store name: SPOX (Pre-owned bags & cameras – used/vintage items)

1. How to Reach Us
We are a real, physical business based in South Carolina, United States. Our customer support team is available 7 days a week, including weekends, because we know that questions about used cameras or vintage bags don't only happen on weekdays.

Email (Fastest Response):
Contact@spox.store
Average answer time: 2 hours (often faster during business hours)
Please include your order number (if you have one) and clear photos/videos if you are asking about a potential return or damage.

Business & Returns Physical Address (No walk-in pickup):
3948 Milgray Lane, Johns Island, South Carolina 29455, United States

Important: This is our warehouse and mailing address. SPOX does not offer local pickup or walk-in shopping. Do not arrive at this address expecting to collect an order – all orders are shipped via UPS/USPS/FedEx. Any packages dropped off without prior return authorization (see Return & Refund Policy) will be refused.

2. Customer Support Hours
We are here for you every single day:
Monday through Sunday: 8:00 AM – 11:30 PM (Eastern Time – USA)

That means: early mornings, late evenings, weekends, and most holidays (excluding Christmas Day and New Year's Day). If you email us at 10pm on a Saturday night, you will still get a response within 2 hours. Our team works in shifts to ensure coverage.

3. Average Response Times by Channel

  • Email (Contact@spox.store): 2 hours average (from 8am to 11:30pm).

  • Shopify Chat (if enabled on spox.store): 1 hour average during support hours.

  • Social media DMs (Instagram/Facebook – @spox.store): 3-4 hours average (we prioritize email for order-related issues).

  • Phone support: SPOX does not offer phone support at this time. All communication is handled via email or chat to maintain a written record of your requests (especially important for return claims and shipping disputes).

4. What to Include in Your Message
To help us resolve your issue in the fastest possible time (often under 2 hours), please include the following based on your reason for contacting us:

  • Order status or shipping question: Your order number (e.g., #SPOX-1234) and full shipping address.

  • Return or refund request: Order number + clear photos/videos showing the issue with your used bag or camera (refer to our Return & Refund Policy – 7-day inspection period).

  • Damaged in transit: Order number + photos of the box, packing materials, and the damage (must be within 48 hours of delivery).

  • Privacy or account deletion: Subject line "PRIVACY REQUEST" + the email address used on your orders.

  • General product question (before buying): The name of the bag or camera listing (e.g., "Vintage Canon AE-1 Program listing from June 10, 2026").

Without an order number or clear description, our team may need to email you back asking for more details, which adds extra time.

5. Escalation & Management Contact
For serious matters only (legal disputes, subpoenas, partnership inquiries, or unresolved issues after speaking with regular support):
Email: legal@spox.store (note: this inbox is checked once every 48 hours, not for general returns or shipping questions).
Mail (certified mail recommended):
SPOX Legal Department
3948 Milgray Lane
Johns Island, South Carolina 29455
United States

For all standard order, return, and shipping questions, please continue using Contact@spox.store – that is the fastest and most reliable method.

6. Frequently Asked Contact Questions

Q: Can I call you?
A: No, SPOX does not offer phone support. Email or chat only. This ensures we have a written record of every promise, return authorization, or issue – protecting both you and SPOX.

Q: Do you have a physical store I can visit?
A: No. 3948 Milgray Lane is a warehouse and office, not a retail storefront. We do not allow local pickup or walk-in browsing. All sales are online only.

Q: I never received a response from Contact@spox.store – what do I do?
A: First, check your spam/junk folder. Second, wait 4 hours (our average is 2 hours, but weekends or high volume may stretch to 4-5 hours). Third, send a follow-up email with "SECOND REQUEST" in the subject line. If you still have no response after 12 hours, please DM us on Instagram @spox.store with your original email address and order number.

Q: Can I return an item by mailing it back to 3948 Milgray Lane without contacting you first?
A: Absolutely not. Per our Return & Refund Policy, unauthorized returns sent to our address will be refused, marked "Return to Sender," or discarded. You must receive written approval from Contact@spox.store before shipping anything back.

Q: I am a journalist, influencer, or brand partner – who do I contact?
A: Please email partnerships@spox.store (separate inbox). Include your name, outlet/platform, and what you are requesting (product review unit, interview, collaboration). Response time is 3-5 business days.

7. Scam & Phishing Warning
SPOX will never:

  • Call you asking for your credit card number or password.

  • Email you from any domain other than @spox.store (beware of @spox-store.com, @spoxshop.com, etc.).

  • Ask you to pay for return shipping via gift cards, Venmo, CashApp, or cryptocurrency.

If you receive a suspicious message claiming to be SPOX, forward it to abuse@spox.store and then delete it. When in doubt, send a fresh email to Contact@spox.store – our team will confirm whether the message was legitimate.

8. Confirmation of Our Legitimacy
SPOX is a registered business operating from:
3948 Milgray Lane, Johns Island, South Carolina 29455, United States
You can verify our address via public property records (Charleston County). We are not a dropshipper – we physically inspect every used bag and camera before listing. If you ever need to serve legal documents, use the address above and email legal@spox.store to schedule service.

9. We Speak Your Language (English Only)
Currently, SPOX customer support is provided in English only. We use simple, clear English to avoid misunderstandings – especially regarding returns, refunds, and used item conditions. If you need translation, please use Google Translate before emailing us. We cannot guarantee accurate communication via machine translation, so you assume that risk.

10. Thank You for Choosing SPOX
We are a small, dedicated team in Johns Island, South Carolina. Every email to Contact@spox.store is read by a real human who understands that buying used bags and cameras online requires trust. We respond quickly (2 hours average, 7 days a week) because we respect your time and your business. Whether you are asking about a vintage leather tote, a manual film camera, or a return, you will get a clear, honest, and fast answer.

SPOX – Contact us anytime. We are actually here.