Shipping Policy

Last Updated: September 25, 2026

Thank you for choosing Spox. We are committed to providing a reliable and straightforward shipping experience for all of our customers. This Shipping Policy explains our processing times, shipping options, delivery estimates, and other important information regarding orders placed through spox.store.

1. Shipping Destinations

Spox currently ships to the following countries:

• United States

• United Kingdom

We currently do not offer standard shipping to destinations outside these countries.

2. Order Processing Time

Orders are generally processed and prepared for shipment within 1–2 business days after the order has been successfully placed and payment has been confirmed.

Processing time is separate from the shipping and delivery time.

Orders may occasionally require additional processing time during periods of high order volume, holidays, promotions, or circumstances outside our reasonable control.

3. Shipping Options

We currently offer the following shipping options:

Standard Shipping

Cost: FREE

Estimated delivery time: 5–8 business days

Standard shipping is available for eligible orders shipped to the United States and United Kingdom.

Express Shipping

Cost: $9.95

Estimated delivery time: 3–5 business days

Express shipping is available for eligible orders shipped to the United States and United Kingdom.

The delivery estimates above begin after your order has been processed and handed over to the shipping carrier.

4. Delivery Estimates

Delivery times shown on our website are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

• Shipping destination

• Carrier operations

• Weather conditions

• Public holidays

• Customs procedures

• Incorrect or incomplete shipping information

• Unexpected transportation delays

• Other circumstances outside our reasonable control

We appreciate your understanding that once an order has been handed to the shipping carrier, delivery timing may be affected by the carrier's operations.

5. Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing available tracking information.

Tracking information may take some time to become active after the package has been accepted by the shipping carrier.

You can use the tracking information provided to monitor the progress of your shipment.

6. Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully review your shipping information before completing your purchase.

Spox is not responsible for delivery delays, failed deliveries, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us immediately at support@spox.store.

We will make reasonable efforts to update the address before the order is processed or shipped, but we cannot guarantee that changes will be possible.

7. Delayed Orders

If your order has not arrived within the estimated delivery period, please contact us at support@spox.store with your order number.

We will review the available tracking information and, where appropriate, assist with contacting or investigating the shipment with the applicable carrier.

Please note that carrier delays may occasionally occur and are outside our direct control.

8. Lost Packages

If tracking information indicates that a package may be lost or if a shipment has stopped receiving tracking updates for an extended period, please contact our customer support team.

We may work with the applicable shipping carrier to investigate the shipment and determine the appropriate next steps.

Please retain your order confirmation and tracking information until your order has been successfully delivered.

9. Packages Marked as Delivered

If tracking information shows that your package has been delivered but you have not received it, please first check:

• Your mailbox or delivery area

• Around your property

• With household members

• With neighbors

• Any safe location where the carrier may have left the package

You may also contact the shipping carrier directly using the tracking information provided.

If you still cannot locate the package, please contact us at support@spox.store so we can assist with the available next steps.

10. Customs, Duties, and Taxes

For orders shipped internationally, including shipments between the United States and United Kingdom, customs duties, import taxes, VAT, or other charges may apply depending on the destination and applicable laws.

Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout.

Customs procedures may also cause additional delivery delays that are outside our control.

11. Incorrect or Incomplete Addresses

If a package is returned to us because the shipping address was incorrect or incomplete, please contact support@spox.store.

We will review the order and determine the available options.

Additional shipping charges may apply if the customer requests that an order be reshipped due to an incorrect or incomplete address provided at checkout.

12. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible at support@spox.store.

Please provide your order number and photographs or videos showing the condition of the package and product.

We may use this information to investigate the issue with the shipping carrier and determine an appropriate resolution.

13. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us at support@spox.store.

Please provide your order number and relevant photographs or videos so that our customer support team can review the issue.

Depending on the circumstances, we may offer a replacement, exchange, return, or refund in accordance with our Return & Refund Policy and applicable law.

14. Returns

Spox offers free returns within 30 days for eligible products.

For complete information regarding return eligibility, return procedures, and refunds, please review our Return & Refund Policy.

15. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and you may need to follow our standard return procedure.

16. Shipping Restrictions

Spox currently ships to eligible addresses in the United States and United Kingdom.

Some remote areas, territories, or locations may have limited shipping availability depending on the carrier.

If we are unable to ship an order to the address provided, we will contact you regarding the available options.

17. Customer Support

Our customer support team is available Monday through Sunday, 8:00 AM–11:30 PM.

Our average response time is approximately 2 hours.

For questions about shipping, tracking, delivery, or your order, please contact:

Email: support@spox.store
Phone: +1 172-765-4120

18. Business Information

Store Name: Spox
Website: spox.store
Address: 601 Bellaire Dr, Hurst, TX 76053, United States
Email: support@spox.store
Phone: +1 172-765-4120

19. Changes to This Shipping Policy

Spox reserves the right to update or modify this Shipping Policy when necessary.

Any changes will be posted on this page with an updated Last Updated date.

20. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

Spox
601 Bellaire Dr
Hurst, TX 76053
United States

Email: support@spox.store
Phone: +1 172-765-4120

Customer Support Hours: Monday–Sunday, 8:00 AM–11:30 PM

Average Response Time: Approximately 2 hours