Shipping policy

Shipping Policy

 

Welcome to Spox! We are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through https://spox.store.

By placing an order with Spox, you agree to the terms outlined in this Shipping Policy.

Shipping Destinations

We currently ship to customers located in:

  • United States

  • United Kingdom

At this time, we do not offer shipping to other countries.

Order Processing

All orders are processed within 1–2 business days after payment has been successfully received and verified.

Orders are processed Monday through Sunday, excluding major holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please note that processing time is separate from shipping time.

Shipping Method

We currently offer the following shipping option:

Express Shipping

  • Cost: Free

  • Estimated Delivery Time: 2–4 business days

Delivery times begin after your order has been processed and shipped.

Total Estimated Delivery Time

  • Handling Time: 1–2 business days

  • Shipping Time: 2–4 business days

Estimated total delivery time is approximately 3–6 business days, depending on your location and carrier operations.

Shipping Carriers

Orders may be delivered using one or more trusted shipping partners, depending on the destination and package requirements.

The shipping carrier is selected automatically to provide the fastest and most reliable service available.

Order Tracking

Once your order has been dispatched, you will receive an email containing tracking information (when available).

Tracking updates are provided by the shipping carrier and may take up to 24–48 hours to appear after shipment.

Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

Please review your shipping address carefully before submitting your order.

We are not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

Failed Deliveries

If a package cannot be delivered because:

  • An incorrect address was provided.

  • The package is refused.

  • Multiple delivery attempts are unsuccessful.

  • The package is unclaimed.

The shipment may be returned to us.

Any additional shipping or return fees incurred may be deducted from the refund where permitted by law.

Shipping Delays

While we make every effort to deliver orders on time, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions.

  • Customs inspections (if applicable).

  • Carrier delays.

  • High shipping volumes.

  • Public holidays.

  • Natural disasters.

  • Other unforeseen events.

Delivery dates are estimates and are not guaranteed.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.

To help us investigate the issue, please include:

  • Your order number.

  • A description of the issue.

  • Photographs of the damaged package or product, if applicable.

We will work with the shipping carrier to resolve the matter promptly.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us immediately.

Orders may only be changed or canceled before they have entered the shipping process.

Once an order has been shipped, it cannot be canceled and must follow our Return & Refund Policy if a return is requested.

Customs, Duties, and Taxes

Orders shipped within our supported delivery regions are generally not subject to additional customs duties.

However, if any import duties, taxes, or customs fees are imposed by local authorities, the customer is responsible for those charges unless otherwise required by law.

Contact Information

If you have any questions regarding this Shipping Policy, please contact us:

Store Name: Spox

Website: https://spox.store

Email: support@spox.store

Phone: +49 172 7654120

Business Address:

3948 Milgray Lane

Johns Island, South Carolina 29455

United States

Customer Support Hours:

Monday – Sunday

8:00 AM – 11:30 PM

Average response time: Approximately 2 hours.

Thank you for shopping with Spox. We appreciate your trust and look forward to serving you with fast, reliable shipping.