Privacy policy

Privacy Policy

Welcome to Spox ("Company", "we", "our", or "us"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from https://spox.store (the "Site"). By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our Site, create an account, place an order, subscribe to our newsletter, or contact us, we may collect the following information:

Personal Information

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by third-party payment providers; we do not store your complete payment card details)

  • Order history

  • Account credentials (if you create an account)

Automatically Collected Information

When you browse our Site, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Time zone

  • Pages viewed

  • Referral URLs

  • Shopping behavior

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders.

  • Verify transactions and prevent fraud.

  • Provide customer support.

  • Communicate order updates.

  • Respond to inquiries.

  • Improve our products and services.

  • Personalize your shopping experience.

  • Send promotional emails (only where permitted or with your consent).

  • Comply with legal obligations.

  • Protect our business and customers.

3. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following legal grounds:

  • Performance of a contract.

  • Compliance with legal obligations.

  • Legitimate business interests.

  • Your consent, where required.

4. Cookies

We use cookies and similar technologies to:

  • Keep your shopping cart active.

  • Remember your preferences.

  • Analyze website traffic.

  • Improve website performance.

  • Personalize content and advertisements where applicable.

You may disable cookies through your browser settings; however, some features of our website may not function properly.

5. Shopify

Our store is hosted by Shopify Inc. Shopify provides the online e-commerce platform that allows us to sell our products and services.

Your data is stored through Shopify's secure data storage, databases, and applications. Shopify stores your information on secure servers protected by industry-standard security measures.

6. Payment Processing

Payments are securely processed by trusted third-party payment providers. We never receive or store your full payment card information on our servers.

Payment providers may collect information necessary to complete your transaction in accordance with their own privacy policies.

7. Sharing Your Information

We may share your information with trusted third parties including:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Fraud prevention providers

  • Marketing and analytics providers

  • Professional advisers

  • Government authorities when legally required

We do not sell your personal information.

8. International Data Transfers

Because some of our service providers operate internationally, your personal information may be transferred and processed in countries outside your country of residence. We take reasonable measures to ensure appropriate safeguards are in place where required by law.

9. Data Retention

We retain your personal information only as long as necessary to:

  • Complete your orders.

  • Meet legal, accounting, and tax obligations.

  • Resolve disputes.

  • Enforce our agreements.

When no longer required, personal information is securely deleted or anonymized.

10. Your Rights

Depending on your location, you may have rights including:

  • Access your personal information.

  • Correct inaccurate information.

  • Delete your personal information.

  • Restrict processing.

  • Object to certain processing.

  • Withdraw consent where applicable.

  • Request a copy of your personal data.

  • Lodge a complaint with your local data protection authority.

To exercise your rights, please contact us using the information below.

11. Marketing Communications

If you subscribe to our marketing communications, you may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

12. Children's Privacy

Our website is not intended for individuals under the age of 13 (or the minimum age required by applicable law). We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without appropriate consent, we will delete such information promptly.

13. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be posted on this page with a revised Effective Date.

16. Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Store Name: Spox

Website: https://spox.store

Email: support@spox.store

Phone: +49 172 7654120

Business Address:

3948 Milgray Lane

Johns Island, South Carolina 29455

United States

Customer Support Hours:

Monday – Sunday

8:00 AM – 11:30 PM

Average response time: Approximately 2 hours.

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.