Privacy policy

SPOX – Privacy Policy
Last updated: June 13, 2026
Store name: SPOX (Selling used bags & cameras)
Email: Contact@spox.store
Business address: 3948 Milgray Lane, Johns Island, South Carolina 29455, United States
Support hours: Monday to Sunday, 8am – 11:30pm (Average answer time: 2 hours)

1. Information We Collect
When you visit SPOX, create an account, place an order, or contact our customer support, we collect the following information:

  • Personal identity data: Full name, billing address, shipping address (3948 Milgray Lane for returns), email address (Contact@spox.store for correspondence), phone number (optional).

  • Payment information: Credit/debit card details, PayPal email, or other payment method data. Note: SPOX does NOT store full credit card numbers – payments are processed directly through Shopify Payments, Stripe, or PayPal.

  • Order history: Which used bags or cameras you purchased, prices paid, shipping method (Standard Free Shipping or UPS/USPS/FedEx Fast Shipping), return/refund requests.

  • Technical data: IP address, browser type, device information, cookies, and browsing behavior on spox.store (e.g., which vintage camera listings you viewed).

  • Communications: Any emails sent to Contact@spox.store, chat messages, photos/videos uploaded for return inspections (see Return & Refund Policy, Section 2).

2. How We Use Your Information
SPOX uses your personal data only for legitimate business purposes related to selling used bags and cameras worldwide:

  • Process and fulfill your orders (shipping via UPS/USPS/FedEx, handling time 1-2 business days).

  • Verify your identity and prevent fraud (e.g., mismatched billing/shipping addresses).

  • Communicate with you about order status, shipping updates, return approvals (average 2-hour response time), or policy changes.

  • Improve our product listings (e.g., which cameras or bag brands are most popular).

  • Comply with legal obligations (tax reporting, dispute resolution, chargeback defense per our Return & Refund Policy).

  • Send marketing emails ONLY if you explicitly opt in (e.g., SPOX newsletter with new used inventory). You may unsubscribe at any time.

3. Sharing Your Information
We never sell your personal data to third parties. However, SPOX shares your information with trusted service providers necessary to run our store:

  • Shopify Inc.: Our e-commerce platform (hosting, checkout, fraud analysis).

  • Shipping carriers (UPS, USPS, FedEx): Your name and address for order delivery (Standard Shipping free, Fast Shipping available).

  • Payment processors (Stripe, PayPal, Shopify Payments): Your payment details – these companies do NOT share your full financial data with SPOX.

  • Email service provider: To send order confirmations and support replies from Contact@spox.store.

  • Legal authorities: Only if required by law (e.g., court order, tax audit, or investigation of stolen goods – SPOX sells pre-owned items in good faith).

4. Cookies & Tracking Technologies
SPOX uses cookies to remember your cart (used camera or bag), analyze store traffic, and show you relevant product recommendations. You can disable cookies in your browser settings, but this may break checkout functionality. Third-party cookies include Google Analytics (anonymous traffic stats) and Shopify’s fraud detection. We do not use facial recognition or invasive tracking.

5. Data Retention
We retain your order information (name, address, purchase history) for 7 years to comply with US tax laws (IRS) and to resolve any return/chargeback disputes under our 7-day inspection policy. Emails sent to Contact@spox.store are stored for 2 years. If you request account deletion, we will anonymize your data within 30 days except for records required by law.

6. Your Privacy Rights (For US & International Customers)
Depending on where you live, you may have the following rights regarding your personal data:

  • Right to access: Ask us what data SPOX holds about you.

  • Right to correct: Fix inaccurate shipping address or name.

  • Right to delete: Request erasure of your account (unless we need to keep records for tax or fraud purposes).

  • Right to opt out of marketing: Click "unsubscribe" in any email from Contact@spox.store.

  • California residents (CCPA): SPOX does not sell your data. You may request a disclosure of data collected in the past 12 months by emailing Contact@spox.store with "CCPA REQUEST" in the subject line.

  • EU residents (GDPR): Our legal bases for processing are contract fulfillment (your order), legitimate interest (fraud prevention), and consent (marketing). You have the right to data portability.

To exercise any right, email Contact@spox.store from the email address used on your order. We will respond within 30 days (typically 2-5 business days given our 7-day support schedule). Identity verification may be required.

7. Security Measures
SPOX protects your data using Shopify’s SSL encryption (HTTPS), PCI DSS compliant payment gateways, and restricted employee access to order details. Our physical address (3948 Milgray Lane, Johns Island SC) is a locked facility. However, no internet transmission is 100% secure – by using SPOX, you acknowledge this risk. If we detect a data breach affecting your payment or personal information, we will notify you within 72 hours via email to Contact@spox.store.

8. Children's Privacy
SPOX does not sell products to children under 18. Used bags and cameras are not marketed to minors. If we learn that a person under 18 placed an order, we will cancel it immediately and delete all related data.

9. Third-Party Links
Our product descriptions may link to manufacturer specs (e.g., Canon, Nikon, Louis Vuitton). Those websites have their own privacy policies – SPOX is not responsible for their practices.

10. Changes to This Privacy Policy
We may update this policy occasionally (e.g., new shipping carriers, legal requirements). The "Last updated" date at the top will change. For significant changes (like selling customer data, which we will never do), we will email all active customers at Contact@spox.store. Your continued use of SPOX after an update means you accept the revised policy.

11. Contact Our Privacy Team
For any privacy-related requests, questions about your data, or to report a suspected breach:
Email: Contact@spox.store (subject line: "PRIVACY REQUEST – [Your Order Number or Email]")
Mail: SPOX Privacy Department, 3948 Milgray Lane, Johns Island, South Carolina 29455, United States
Support hours: Monday to Sunday, 8am – 11:30pm (average answer time: 2 hours – we treat privacy inquiries with the same urgency as returns)

SPOX – Your privacy matters, even when buying pre-owned.