Privacy policy

Privacy Policy

Last Updated: September 25, 2026

At Spox, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase through spox.store.

By using our website or purchasing our products, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, create an account, contact us, or otherwise interact with Spox, we may collect certain information.

Personal Information

Depending on how you interact with our store, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Payment and transaction information

  • Order history

  • Information you provide when contacting customer support

  • Information submitted through forms on our website

We do not generally store complete payment card details. Payment information may be processed securely by third-party payment providers and is handled according to their respective privacy policies.

Device and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Language preferences

  • Referring website or source

  • Pages viewed

  • Links clicked

  • Date and time of website visits

  • General information about how you interact with our website

This information may be collected through cookies, pixels, log files, and similar technologies.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders.

  • Process payments and transactions.

  • Ship products to you.

  • Provide order confirmations and shipping updates.

  • Provide customer support.

  • Respond to questions, requests, and inquiries.

  • Process returns, refunds, and exchanges.

  • Maintain and improve our website.

  • Personalize your shopping experience.

  • Detect, investigate, and prevent fraudulent or unauthorized activity.

  • Maintain website security.

  • Communicate with you about products, services, orders, or account-related matters.

  • Comply with applicable legal and regulatory requirements.

  • Analyze website usage and performance.

3. Shopify

Our online store is powered by Shopify. Shopify provides the e-commerce platform that allows us to sell our products and provide services to customers.

Information you provide through our store may be processed by Shopify and its service providers as necessary to operate the website, process transactions, and provide related services.

Shopify may collect and process information in accordance with its own privacy practices and policies.

4. Payment Information

When you place an order, your payment information is processed through the payment method or payment provider selected at checkout.

Depending on the payment method used, payment information may be processed by third-party payment processors.

Spox does not intentionally retain complete credit or debit card numbers on its own systems.

Payment providers may collect and process information according to their own privacy policies and terms.

5. Cookies and Similar Technologies

Spox and our service providers may use cookies and similar technologies to operate and improve our website.

Cookies may be used to:

  • Keep products in your shopping cart.

  • Remember preferences.

  • Maintain website functionality.

  • Understand how visitors use our website.

  • Improve website performance.

  • Measure marketing and advertising performance.

  • Provide relevant content or advertising where applicable.

  • Detect security issues and fraudulent activity.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

6. Analytics

We may use analytics tools to understand how visitors interact with our website.

Analytics information may include pages visited, time spent on the website, traffic sources, device information, and general usage patterns.

This information helps us understand website performance and improve our products, services, and customer experience.

7. Marketing Communications

If you provide your contact information and consent to receive marketing communications where required, we may send you information about products, promotions, offers, or other updates from Spox.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us directly.

Even if you opt out of promotional communications, we may still send essential transactional messages related to your orders, account, purchases, returns, or other services you have requested.

8. How We Share Information

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide services to you.

These parties may include:

  • Shopify and related service providers.

  • Payment processors.

  • Shipping and delivery providers.

  • Customer support and communication providers.

  • Website hosting and technology providers.

  • Analytics providers.

  • Fraud prevention and security providers.

  • Marketing service providers where applicable.

  • Professional advisers, such as legal or accounting providers.

  • Government authorities or law enforcement when legally required.

We do not sell your personal information as a standalone product.

Third-party service providers may process information on our behalf and may have their own privacy policies.

9. Shipping Information

When you place an order, we may provide necessary information such as your name, shipping address, telephone number, email address, and order details to shipping and delivery providers.

This information is used to fulfill and deliver your order and provide shipment tracking or delivery updates.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

The exact retention period may vary depending on the type of information and the reason it was collected.

11. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

12. Children's Privacy

Our website is not intended for children who are under the applicable legal age to make purchases or provide personal information without appropriate consent.

We do not knowingly collect personal information from children for the purpose of independently marketing products to them.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action where required.

13. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Request information about how your personal information is used.

  • Opt out of certain marketing communications.

  • Withdraw consent where processing is based on consent.

  • Request restriction of certain processing activities where applicable.

  • Request a copy of certain personal information in a portable format where applicable.

These rights may be subject to legal limitations and exceptions.

To exercise an applicable privacy right, please contact us using the information provided below.

14. United States Privacy Rights

Depending on your state of residence, you may have additional privacy rights under applicable U.S. state privacy laws.

These rights may include rights relating to access, correction, deletion, portability, or opting out of certain forms of data processing or targeted advertising.

The availability of these rights depends on applicable law and your circumstances.

To make a privacy request, please contact us at support@spox.store.

We may need to verify your identity before completing certain requests to help protect your information.

15. United Kingdom Privacy Rights

If you are located in the United Kingdom, applicable data protection laws may provide you with rights regarding your personal information.

These may include rights to access, correction, deletion, restriction of processing, objection to certain processing, and data portability, subject to applicable legal conditions and exceptions.

You may contact us using the information below if you wish to exercise an applicable right.

16. International Data Transfers

Because we use third-party service providers and operate an online store, your information may be processed or stored in countries other than the country in which you live.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

17. Third-Party Websites

Our website may contain links to websites, services, or platforms operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party website before providing personal information.

18. Fraud Prevention and Security

We may collect and use certain information to detect, investigate, and prevent fraudulent transactions, unauthorized activity, abuse, and other security incidents.

We may share relevant information with payment providers, fraud prevention services, shipping providers, law enforcement, or other parties when reasonably necessary or legally required.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.

When we make changes, we will update the Last Updated date at the top of this policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.

20. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your information is handled, please contact us:

Spox
601 Bellaire Dr
Hurst, TX 76053
United States

Email: support@spox.store
Phone: +1 172-765-4120

Customer Support Hours:
Monday–Sunday, 8:00 AM–11:30 PM

Average Response Time: Approximately 2 hours

By using spox.store, you acknowledge that you have read and understood this Privacy Policy.