Terms of service

Terms of Service

 

Welcome to Spox ("Company", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of https://spox.store (the "Site"), including all purchases of products and services offered through the Site.

By accessing or using our website, creating an account, or placing an order, you agree to be legally bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using this website, you represent that:

  • You are at least 18 years old or the age of majority in your jurisdiction.

  • You have the legal capacity to enter into binding agreements.

  • The information you provide is accurate and complete.

2. Products

Spox specializes in the sale of houseplants.

We strive to display accurate descriptions, images, pricing, and availability of all products. However, due to the natural characteristics of live plants, slight variations in size, color, shape, or appearance may occur.

We reserve the right to modify or discontinue products at any time without prior notice.

3. Pricing

All prices displayed on the Site are shown in the applicable currency and are subject to change without prior notice.

Although we make every effort to ensure pricing accuracy, we reserve the right to correct pricing errors and cancel any order placed using incorrect pricing.

4. Orders

After placing an order, you will receive an order confirmation email.

Receipt of an order confirmation does not constitute acceptance of your order. We reserve the right to refuse, limit, or cancel any order for reasons including but not limited to:

  • Suspected fraud.

  • Payment authorization failure.

  • Product availability.

  • Incorrect pricing.

  • Violation of these Terms.

If payment has already been collected for a canceled order, a full refund will be issued.

5. Shipping

We currently ship to customers located in:

  • United States

  • United Kingdom

Shipping Information:

  • Express Shipping (2–4 business days): Free

  • Handling Time: 1–2 business days

Delivery times are estimates and may vary due to weather conditions, carrier delays, holidays, customs processing, or other events beyond our control.

We are not responsible for delays caused by shipping carriers.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review that policy before placing an order.

7. Customer Responsibilities

Customers agree to:

  • Provide accurate billing and shipping information.

  • Keep account credentials secure.

  • Use the website lawfully.

  • Not interfere with website security or functionality.

  • Not misuse or attempt unauthorized access to our systems.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Images

  • Product descriptions

  • Graphics

  • Icons

  • Text

  • Website design

  • Software

is owned by or licensed to Spox and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. User Content

If you submit reviews, comments, photographs, or other content, you grant Spox a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, and display such content for business purposes.

You are responsible for ensuring your submitted content does not violate any applicable laws or third-party rights.

10. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes.

  • Upload malicious software or viruses.

  • Attempt unauthorized access to servers or accounts.

  • Interfere with website operations.

  • Engage in fraudulent or deceptive conduct.

  • Violate any applicable laws or regulations.

11. Disclaimer

Our products and website are provided on an "as available" and "as is" basis.

To the fullest extent permitted by law, we make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

Because houseplants are living products, variations in appearance and growth are natural, and proper care after delivery is the customer's responsibility.

12. Limitation of Liability

To the maximum extent permitted by law, Spox shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of the website.

  • Purchase or use of products.

  • Shipping delays.

  • Website interruptions.

  • Technical issues.

  • Loss of profits or data.

Our total liability shall not exceed the amount paid for the applicable order.

13. Indemnification

You agree to indemnify and hold harmless Spox, its owners, employees, affiliates, partners, and service providers from any claims, damages, liabilities, costs, or expenses resulting from:

  • Your misuse of the website.

  • Violation of these Terms.

  • Violation of applicable laws.

  • Infringement of third-party rights.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

15. Third-Party Services

Our website may include links to third-party websites or services. We are not responsible for their content, availability, or privacy practices.

Use of third-party services is at your own risk.

16. Force Majeure

We shall not be liable for delays or failures to perform caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, carrier interruptions, government actions, internet outages, or other unforeseen events.

17. Governing Law

These Terms shall be governed and interpreted in accordance with the laws applicable in the United States, without regard to conflict of law principles.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon publication on this page. Continued use of the website after changes constitutes acceptance of the updated Terms.

20. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Store Name: Spox

Website: https://spox.store

Email: support@spox.store

Phone: +49 172 7654120

Business Address:

3948 Milgray Lane

Johns Island, South Carolina 29455

United States

Customer Support Hours:

Monday – Sunday

8:00 AM – 11:30 PM

Average response time: Approximately 2 hours.

By accessing or using https://spox.store, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.