Return & Refund Policy

Last Updated: September 25, 2026

Thank you for shopping with Spox. We want you to be completely satisfied with your purchase. If you are not satisfied with your digital camera or another eligible product purchased from our store, we offer a 30-day return period subject to the terms and conditions below.

1. Return Period

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, the item must be returned within the applicable 30-day period and meet the conditions outlined in this policy.

2. Return Eligibility

To qualify for a return, the digital camera or other product must be returned in substantially the same condition in which you received it.

Returned products should:

• Be in their original condition.

• Include all accessories, cables, chargers, manuals, memory cards, straps, and other items originally included with the order, where applicable.

• Include the original packaging when reasonably available.

• Not show damage caused by misuse, accidents, unauthorized modifications, or improper handling.

• Not have been intentionally damaged or altered after delivery.

We may inspect returned products before approving a refund.

3. Free Returns

Spox provides free returns within 30 days for eligible orders.

If your return is approved, we will provide instructions for returning the product. Customers should not send products to an address other than the return address or instructions provided by Spox.

4. How to Request a Return

To request a return, please contact our customer support team before sending the product back.

Please email support@spox.store and include:

• Your full name

• Order number

• Email address used to place the order

• Name of the product

• Reason for the return

• Photos or videos of the product, if requested by our support team

Once your request has been reviewed and approved, we will provide the necessary return instructions.

5. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@spox.store.

Please provide your order number and clear photos or videos showing the issue. We will review the information and, where appropriate, arrange a replacement, return, or refund.

For products damaged during transportation, please contact us promptly after delivery so that we can investigate the issue with the shipping carrier.

6. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on your bank, credit card company, payment provider, or other financial institution.

Spox does not control the processing time of third-party financial institutions.

7. Refund Amount

Approved refunds will generally cover the eligible purchase amount of the returned product.

Original shipping charges may be treated according to the circumstances of the return and applicable law.

Any amount that is not eligible for a refund will be explained to the customer before the refund is processed whenever reasonably possible.

8. Return Inspection

Because we sell digital cameras and photography equipment, returned products may be inspected to verify their condition, functionality, accessories, and completeness.

If an item is returned with damage, missing components, signs of misuse, or other conditions that fall outside the requirements of this policy, the return may be subject to review before a refund is issued.

9. Exchanges

If you would like to exchange a product, please contact us at support@spox.store.

Depending on product availability and the circumstances of the request, we may offer an exchange, replacement, or refund.

10. Shipping Information

Spox currently ships to customers in the United States and the United Kingdom.

We offer the following shipping options:

Standard Shipping: Free — estimated delivery within 5–8 business days.

Express Shipping: $9.95 — estimated delivery within 3–5 business days.

Delivery estimates begin after the order has been processed and shipped and are estimates rather than guaranteed delivery dates.

11. Order Handling Time

Orders are generally processed and prepared for shipment within 1–2 business days.

Orders are not normally processed on weekends or holidays. Processing times may occasionally be longer during periods of unusually high order volume or circumstances outside our reasonable control.

12. Lost or Delayed Packages

If your package is delayed or appears to be lost in transit, please contact us at support@spox.store with your order number.

We will review the available tracking information and work with the applicable shipping carrier where necessary.

Customers should ensure that the shipping address provided at checkout is accurate and complete.

13. Address Errors

Customers are responsible for providing an accurate shipping address when placing an order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, please contact our support team to discuss available options.

Additional shipping charges may apply when a package needs to be reshipped due to an incorrect address supplied by the customer.

14. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at support@spox.store.

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it, and the customer may need to follow the return process described in this policy.

15. Non-Returnable Circumstances

A return may be refused or subject to further review if the product has been intentionally damaged, materially altered, misused, or returned with significant components missing.

This does not affect any rights you may have under applicable consumer protection laws.

16. Customer Support

Our customer support team is available Monday through Sunday, 8:00 AM–11:30 PM.

Our average response time is approximately 2 hours.

For all return, refund, order, or product-related questions, please contact:

Email: support@spox.store
Phone: +1 172-765-4120

17. Business Information

Store Name: Spox
Website: spox.store
Address: 601 Bellaire Dr, Hurst, TX 76053, United States
Email: support@spox.store
Phone: +1 172-765-4120

18. Changes to This Policy

Spox reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated "Last Updated" date.

Your rights under applicable consumer protection laws are not affected by changes to this policy.

19. Contact Us

If you have any questions about returns, refunds, exchanges, shipping, or your order, please contact us:

Spox
601 Bellaire Dr
Hurst, TX 76053
United States

Email: support@spox.store
Phone: +1 172-765-4120

We appreciate your business and are committed to providing a straightforward and helpful shopping experience.