Refund policy

Return & Refund Policy

Welcome to Spox ("we," "our," or "us"). Customer satisfaction is our priority, and we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all accessories, manuals, labels, and documentation originally provided.

  • Not show signs of misuse, damage, or excessive wear caused after delivery.

Products that do not meet these requirements may not qualify for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Used or damaged houseplants due to improper care after delivery.

  • Gift cards.

  • Clearance or final sale items.

  • Customized or personalized products.

  • Products returned after the 30-day return period.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon arrival.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number along with clear photos of the product and packaging so we can evaluate the issue and provide a suitable solution as quickly as possible.

Return Process

To initiate a return, please contact our customer support team.

Email: support@spox.store

Please include:

  • Your order number.

  • Your full name.

  • A description of the issue.

  • Photos if the item is damaged or defective.

Once your return request has been approved, we will provide detailed return instructions.

Please do not send products back without prior authorization, as unauthorized returns may not be accepted.

Return Shipping

If the return is due to:

  • A damaged item.

  • A defective product.

  • An incorrect item shipped by us.

We will cover the return shipping costs.

If the return is for any other reason (such as a change of mind or ordering the wrong item), the customer is responsible for the return shipping costs unless otherwise required by applicable law.

Original shipping charges, if any, are non-refundable unless the return is due to our error.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved, your refund will be processed to your original payment method.

Please note that your bank or payment provider may require additional time to post the refund after it has been issued.

Partial Refunds

In certain situations, only partial refunds may be granted, including but not limited to:

  • Items returned with missing accessories.

  • Items not in their original condition for reasons not caused by our error.

  • Products showing signs of use or damage after delivery.

Exchanges

We replace items only if they are defective, damaged upon arrival, or if the wrong product was shipped.

If you need an exchange, please contact us at support@spox.store.

Order Cancellation

Orders may be canceled before they have been processed for shipment.

Once an order has entered the shipping process or has already been dispatched, it can no longer be canceled. In such cases, you may request a return after delivery in accordance with this policy.

Refused Deliveries

If a package is refused or returned because of an incorrect shipping address provided by the customer or failure to receive the delivery, any additional shipping or return costs may be deducted from the refund where permitted by law.

Processing Time

  • Return request review: 1–2 business days

  • Return inspection after receipt: 3–5 business days

  • Refund processing: 1–5 business days after approval

Actual refund posting times depend on your payment provider.

Shipping Information

We currently ship to customers located in:

  • United States

  • United Kingdom

Shipping Details:

  • Express Shipping (2–4 business days): Free

  • Handling Time: 1–2 business days

Customer Support

If you have any questions regarding returns or refunds, our customer support team is happy to assist you.

Store Name: Spox

Website: https://spox.store

Email: support@spox.store

Phone: +49 172 7654120

Business Address:

3948 Milgray Lane

Johns Island, South Carolina 29455

United States

Customer Support Hours:

Monday – Sunday

8:00 AM – 11:30 PM

Average response time: Approximately 2 hours.

By placing an order with Spox, you acknowledge that you have read and agree to this Return & Refund Policy.